Frequently asked questions

We aim to arrive within 60 minutes of your call anywhere in Garland, and we dispatch crews 24 hours a day, 7 days a week — including weekends and holidays. Sewage and water damage get worse by the minute, so we treat every call as an emergency.

Yes. We document the loss with photos, moisture readings, and detailed scopes, then bill your insurance carrier directly whenever your policy allows. We also communicate with your adjuster throughout the claim so you are not stuck in the middle.

Very. Raw sewage is Category 3 "black water" that contains bacteria, viruses, and parasites such as E. coli and hepatitis. It should never be handled without proper PPE and disinfection. Keep children and pets away from the affected area and call us immediately.

Cost depends on the category of water, the affected square footage, and how far the water traveled. A small, contained cleanup is far less than a whole-floor restoration. We provide a clear, written estimate before work begins, and most losses are covered by insurance.

Yes. We do not just mask odor — we eliminate it at the source using hydroxyl generators, thermal fogging, and treatment of the porous materials and ductwork holding the smell. A properly finished job should smell clean, not perfumed.

Stay out of the contaminated water, shut off the water source if you safely can, turn off electricity to the affected area, and keep children and pets away. Do not attempt to clean sewage yourself. Take a few photos for your records if it is safe to do so.

Our technicians are IICRC-certified in water damage restoration and follow OSHA biohazard safety protocols. We adhere to the industry S500 and S520 standards for water and mold remediation.

Yes. Mold can begin to grow within 24–48 hours of a water loss, especially in Garland’s humid climate. Fast, thorough drying is the best prevention, which is why we monitor moisture levels until the structure reaches its target.