Privacy Policy
Last updated: July 2026
At Garland Sewage Cleanup, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide when you:
- • Contact us via phone, email, or our contact form
- • Request a service estimate or book an appointment
- • Submit a customer inquiry or feedback
- • Subscribe to our mailing list or newsletters
This information may include your name, phone number, email address, property address, and details about the service you need.
Automatically Collected Information
When you visit our website, we automatically collect certain information using cookies, pixels, and similar technologies:
- • Browser type and operating system
- • Pages visited and time spent on each page
- • IP address and geographic location (city, region)
- • Referral source and click behavior
- • Device information (screen resolution, device type)
2. How We Use Your Information
We use the information we collect to:
- • Respond to your inquiries and provide customer support
- • Schedule and confirm service appointments
- • Send you service reminders, updates, and emergency notices
- • Process billing and insurance claims
- • Improve our website and service quality
- • Analyze website traffic and user behavior (analytics)
- • Send marketing communications (with your consent)
- • Comply with legal and regulatory requirements
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
- Service Providers: We share information with trusted third parties who help us operate our business, including payment processors, insurance verification services, and customer management platforms.
- Insurance Companies: If you authorize us, we share necessary information with your insurance carrier to process claims and verify coverage.
- Legal Requirements: We may disclose information when required by law, court order, or government request.
- Business Transfers: If we merge, acquire, or sell assets, your information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. These include:
- Essential Cookies: Required for site functionality (e.g., form submission)
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Track user behavior for targeted advertising
You can control cookies through your browser settings, but disabling them may affect site functionality.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- • SSL/TLS encryption for data in transit
- • Secure storage of sensitive information
- • Regular security audits and updates
- • Restricted access to personal data (employees only)
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.
7. Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect information from children. If we become aware that we have collected information from a child under 13, we will delete it immediately.
8. Your Rights and Choices
You have the right to:
- • Access the personal information we hold about you
- • Request correction or deletion of your information
- • Opt-out of marketing communications
- • Request a copy of your data in a portable format
- • Object to certain processing activities
To exercise these rights, contact us at (469) 555-0142 or dispatch@garlandsewagecleanup.com.
9. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Typically:
- • Service records are retained for 7 years (tax/insurance purposes)
- • Contact information is retained for 3 years after last service
- • Marketing preferences are retained until you unsubscribe
10. California & Texas Privacy Rights
California (CCPA): If you are a California resident, you have specific rights regarding your personal information, including the right to know, delete, and opt-out of the sale of your data.
Texas (TDPSA): If you are a Texas resident, you have rights to access, correct, and delete your personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Your continued use of our website after changes indicates your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: